We know pets are like family, so we are committed to providing the highest-quality products that you can trust.
We know pets are like family, so we are committed to providing the highest-quality products that you can trust.
Willow Pet Food PH does not process orders directly. Returns, refunds, shipping, delivery, orders, and complaints are handled by the marketplace where the purchase was completed.
Policies for returns, refunds, shipping, delivery, orders, and complaints vary by shopping platform. Requests must be submitted through the relevant Shopee, Lazada, TikTok Shop, or other marketplace order page.
Keep the original packaging, order number, delivery information, photos, and unboxing evidence when available. These may be required by the marketplace or seller when reviewing damaged, incorrect, incomplete, or missing orders.
Report visible shipping damage, opened packaging, missing items, or an incorrect product as soon as possible through the marketplace resolution process. Do not discard the product or packaging until the case is resolved.
Return eligibility, refund methods, evidence requirements, and submission deadlines are determined by the marketplace terms and the condition of the product. This website cannot approve, cancel, or override a marketplace decision.
Do not feed a product if the packaging is damaged, unsealed, contaminated, expired, or materially different from the item ordered. Contact the seller through the marketplace promptly.
Use the marketplace order page first. For general product or support questions, visit the Contact Us page. Please do not submit passwords, payment card details, or account security codes through the website form.